General Introduction and Terms

Welcome to the Ziena Health Pharmacies website. Below are the terms and conditions related to the use and access to the pages of the “Ziena Health Pharmacies” website or “zienapharmcy.com”. The words and expressions stated in this agreement shall have the meanings defined as follows:

“Ziena Health Pharmacies”: Refers to Ziena Advanced Pharmaceuticals Company.

“The Website”: Wherever mentioned in this agreement refers to the “Ziena Health Pharmacies website”. All pages, links, tools, and features branching from the website and related to the services provided through it are considered an integral part of the Ziena Health Pharmacies website.

“The Customer”: Refers to the entity that requests the service from the “website”, whether this entity is a natural person or a legal entity.

“The Agreement”: Refers to the Terms and Conditions Agreement for using the Ziena Health Pharmacies website, which includes all the terms and conditions explained to the customer and which govern and regulate the customer’s use of the Ziena Health Pharmacies website.

The customer acknowledges and agrees that their use of the website constitutes an explicit and clear acknowledgment that they have read and understood the terms and conditions of this agreement and the method of using the website. It also constitutes their explicit acceptance and agreement to the terms and conditions of this agreement and compliance with them, while being fully legally competent according to Sharia and law. The customer’s use of the website is also considered an explicit acknowledgment of their commitment to comply with all the terms and conditions of this agreement and all the terms and conditions related to Ziena Advanced Pharmaceuticals Company. It is understood by the customer that in the event of selecting the “Agree” condition, the terms and conditions of the agreement shall be in effect and binding upon the customer.

These terms of use and legal documents are subject to modification by us at any time. Your continued use of the website after any change is published means your acceptance of these terms of use and the amended legal documents.

About the Website

This website is an e-commerce platform that allows Ziena Advanced Pharmaceuticals Company to sell its products. It also allows companies and individuals to purchase a variety of products.

Registration Terms:

1. You must be of legal age, which is 18 years old, to be able to purchase products in your country of residence. The website has the right to cancel the account of any member under the age of 18 without prior notice, with the obligation to settle their financial accounts immediately upon closing the account.
2. You must be able to provide an address in the Kingdom of Saudi Arabia for product delivery.
3. No person is entitled to use the website if their membership has been canceled by Ziena Health Pharmacies.
4. In the event that any user registers as a commercial entity, their commercial entity shall be bound by all the terms and conditions contained in this agreement.
5. Every person using the website must comply with all applicable laws and regulations governing e-commerce (online commerce).
6. No customer has the right to use one email address and/or one mobile number to open more than one account for any reason whatsoever. The website administration has the right to freeze violating accounts and/or cancel these accounts or one of them, with the obligation to settle all transactions related to the account before closing and/or freezing and/or canceling it, without any liability on the website.
7. The customer has the right to choose to enter the website as a visitor or as a beneficiary of the Arbahy program according to the program policy explained on the website.

The customer acknowledges and agrees that, in the event of a violation of clause (5) above, the Ziena website has the right to cancel any purchase or sale requests or any transactions carried out by the customer. In this case, the customer acknowledges and agrees that no liability shall fall on the website or Ziena Company.

Customer Obligations

When using or accessing the services, you agree to the following:

1. Responsibility for maintaining privacy and restricting access to their account and its use, as well as their password, and agreeing to bear responsibility for all activities conducted under their account and password.
2. Agreeing to notify us immediately of any unauthorized use of their password or account or any other breach of the website’s secure usage standards.
3. Providing complete, true, accurate, and current information about themselves and their use of the services as specified by us.
4. Not disclosing to third parties (except as required or specified by us) the user information provided to them.
5. Cooperating with requests issued by us to obtain additional information regarding their eligibility and use of our services.
6. They are not entitled to use the website services or carry out operations that are considered a violation of the laws and regulations in force in the Kingdom of Saudi Arabia and any other governmental bodies that have the authority to supervise and monitor local trade services and e-commerce regulations. If this is proven, the customer places themselves under full legal and personal responsibility and acknowledges bearing full legal responsibility, and acknowledges that no legal liability shall fall on the website or Ziena Health Pharmacies.
7. The customer acknowledges that in the event of proven violation, Ziena Health Pharmacies has the right to take all legal actions against them and claim compensation for damages incurred.

General Terms

1. We reserve the right to refuse to provide the service for any reason at any time we deem appropriate.
2. You must understand that your data (which does not include your credit card information) may be transferred without encryption and may be subject to:
   • Transfer between different networks on the Internet,
   • Changes made to adapt and modify it to suit the technical requirements of networks or connected devices. However, credit card information is always encrypted before being transferred over the Internet.
3. You may not reuse, recreate, copy, sell, resell, or exploit any part of the website services or content, or use the service or access the service or data of any users without obtaining written permission from us.
4. The headings used in this agreement are included for reference only and do not limit or affect these terms.

Prohibited Uses

1. For any unlawful purposes,
2. To incite others to carry out or participate in any unlawful acts.
3. To violate any international, federal, regional, or local laws or regulations.
4. To infringe upon our intellectual property rights or the intellectual property rights of others.
5. To harass, abuse, insult, harm, defame, slander, demean, threaten, or discriminate based on gender, religion, race, sect, age, nationality, or disability.
6. To publish false or misleading information.
7. To upload or transmit viruses or any other type of malicious software that may be used in any way to affect our main website or other connected websites or the Internet in general.
8. To collect or track the personal information of others,
9. To send harmful emails, phishing attempts, steal customer data, redirect users to another website, social engineering, crawling networks, or stealing data from the website.
10. For any immoral or unethical purposes,
11. To interfere with or circumvent any of the security features of the website or any related websites or the Internet in general. Therefore, we reserve the right to suspend your use of the website or any related websites if you violate any of the above prohibited uses.